Refund policy

Returns

Last updated 08/02/2026

We accept returns within 30 days of delivery to be acceptable to return items must be unwashed and unused. They must have original tags still attached. Must be in original packaging if possible. Items that do not meet these conditions may not be accepted. Items that are non returnable, anything that has been customized, gift cards, and underwear for hygiene reasons

Refunds 

Once we receive and have inspected your return, approved refunds are issued to the original payment method. Processing usually takes about 10 business days depending on the bank/payment provider. Shipping fees are non-refundable unless the item is damaged or incorrect.

Exchanges; If you need a different size or item, contact us at arucis@outlook.com. Exchanges depend on stock availability. 

Damaged or incorrect items; If you receive a faulty or wrong item contact us within 72 hours of delivery. Include photos so we an resolve it quickly. We'll cover replacement or refund where appropriate.

Return shipping; Customer pays for return shipping

Contact us for return requests or questions at arucis@outlook.com, response time usually within 3 business days.